Frequently Asked Questions
Starting a branded sweets business is exciting, and we’re here to make the process simple. Below, you’ll find answers to common questions about our wholesale sweets, custom packaging, pricing, and delivery.
If you need more help, feel free to get in touch with our team—we’re happy to assist!
Buying & Ordering
Whether you're looking to buy sweets in bulk or need custom-branded packaging, we've got you covered! At Sweet Packer, we offer flexible ordering options to suit your business needs.
Can I just buy sweets in bulk?
Yes! We understand some customers may only sell in bulk or they may want to do the packing themselves which is completely fine, therefore we offer competitive pricing so customers can simply get the sweets only.
How does it work?
We can provide the FULL END TO END service & you can have as much or as little of this service as you like!
- You buy the sweets from us
- We agree on your bag whether you wanted full branded, partially branded or plain
- We order the film/bags
- We pack your sweets into your desired weights
- We dispatch your sweets to you or your desired location
How do I order?
You can place an order by contacting us through our website or email. We’ll discuss your requirements, provide a quote, and start the process once everything is confirmed.
Do you offer bulk discounts?
Yes! We provide discounts for large orders. Contact us with your order details, and we’ll provide a custom quote based on volume.
How do I get a quote for packing & designs?
Simply reach out to us with details like the type of sweets, packaging preferences, quantity, and any branding requirements. We’ll provide a tailored quote based on your needs.
Can I return my order?
If the order is a standard wholesale order we accept returns, however if the product has been opened we cannot accept returns.
Packing & Customisation
Whether you need help with design, sourcing, or packing, we ensure your sweets are professionally packaged and ready to sell.
What types of sweets do you pack?
We pack a wide range of sweets, whether it be soft, hard, fizzy, boiled but we also do more like chocolates, gummies, hard candies, fudge, chocolate nuts and more. If you have specific requirements, let us know as we could source anything for you!
Can you do custom packaging?
Yes! We can pack sweets in custom packaging of your choice, our packaging or simply just plain so that you can label yourself.
Can we design our packaging with you?
Absolutely! We offer design assistance to help you create packaging that aligns with your brand.
Food safety & quality
We follow strict food safety standards to ensure all sweets are handled, packed, and stored with care.
Do you follow food safety standards?
Yes! We strictly adhere to food safety and hygiene regulations to ensure safe and high-quality packaging.
Are you certified for food handling?
Yes, we have the necessary food handling certifications to guarantee safety and compliance.
Are any sweets packed near nuts?
We handle various types of sweets & chocolates, some of which may contain or be processed near nuts. Let us know if you have allergen concerns, and we’ll discuss available options.
How do you ensure the quality of sweets while packing?
We follow strict quality control measures, including proper storage, handling, and packaging techniques to maintain freshness and product integrity.
Business & Payments
Learn more about payment methods, refunds, and how we can help grow your sweet business.
Do you work with small businesses or only large companies?
We work with businesses of all sizes, from startups to large sweet brands.
Can you help me launch a new sweet brand?
Yes! We can assist with packaging, branding, and logistics to help bring your sweet business to life.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, and PayPal.
What is your cancellation or refund policy?
Cancellations may be accepted within a certain timeframe. Refunds depend on the stage of the process. Contact us for details.
Do you offer credit accounts for regular customers?
Yes, we offer credit terms for long-term clients. Contact us to discuss eligibility.